Terms

You are agreeing with Legacy Compass Ltd, registered in England and Wales, company number 15085572, registered office 86-90 Paul Street, London, EC2A 4NE. Where we say “we” or “us”, we mean that company.

Legacy Compass helps families have the practical and emotional conversations around a parent’s decline, before a crisis forces them. We give you a family resilience plan and, on the paid tiers, calls and expert support.

We are not a medical, legal, or financial adviser, and we are not a counselling or crisis service. Nothing we give you is medical, legal, or financial advice, and it is not a substitute for professional advice. If you are in distress, please contact the Samaritans on 116 123, free, at any time. In an emergency, call 999.

Kitchen Table is free. You get a family resilience plan, or where we offer the shorter call, your family compass and a first look at one area, from a conversation with our AI guide.

Full plan, where we offer it, is a one-off payment of £29. It includes a follow-up call with our AI guide and your full written plan, which we write after that call from what you told us across both calls. Your full plan comes with a private link you can use to share it. It is not a subscription.

Expert is a one-off payment of £200 for a live session with a trained expert, who reads your plan first if you already have one, and your written plan afterwards. It is a single session, not an ongoing service, and it does not include the AI follow-up call.

We may change the tiers or their prices. A change never affects something you have already paid for.

We no longer sell Compass, our £12 a month subscription. If you already hold one, it carries on as before: you can come back for further calls, see a record of what each call has covered, and work through your next steps as a checklist. It renews each month until you cancel, and you can cancel at any time. It stops renewing and stays active until the end of the month you have paid for. If we change its price, we will tell you first and you can cancel before it takes effect. Email team@legacycompass.net to cancel.

Payments are taken by our payment provider. We do not see or store your card details. All prices include VAT where it applies.

For most things you buy online you have 14 days to change your mind under the Consumer Contracts Regulations 2013.

Full plan. When you buy the full plan you ask for your follow-up call to be available straight away. You can ask for a full refund at any time until your full plan has been delivered, which means we have sent it to you. Once it has been delivered, you lose the 14-day right to cancel. If we cannot deliver the call or the plan, for example because of a technical fault, or because the call was paused for your wellbeing, we will refund you in full. If your follow-up call does not go ahead, a person from Legacy Compass will be in touch.

Expert. The Expert session is a service that begins as soon as you buy it: it becomes available to book at once. When you buy it, you are asked to agree that it begins straight away and to acknowledge that, once it has been fully delivered, you lose the 14-day right to cancel. Where it has only partly been delivered when you cancel, you may owe a proportionate amount for what you have used.

To cancel or ask for a refund, email team@legacycompass.net. A person will reply. Refunds go back to the card you paid with.

Please use Legacy Compass for yourself and your own family, honestly and lawfully. The plan and any content we give you are for your personal use. You may share your plan with your own family; please do not resell it or our service.

Your full plan comes with a private link to a read-only copy. Anyone you give that link to can read your plan, including what it says about your family and your parent’s health, so please share it only with people you trust. You are responsible for who you share it with. You can stop a link working at any time from your plan page.

Where we offer invites, a relative you invite can read your plan and take a short call of their own. They sign up, and agree to their call, for themselves. What they say comes back to you only if they choose to share it. Each invite works once and expires after 30 days.

How we handle your information, including the health information on a call, is set out in our privacy notice. The recording of a call happens only with your explicit consent, taken on the screen before the call.

We take care to give you a good service, but we cannot promise the plan or any advice on a call will suit every situation, because every family is different. We do not exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not let us exclude. Beyond that, we are not liable for losses we could not reasonably have foreseen, and our total liability to you is limited to what you have paid us in the previous twelve months.

None of this affects your rights as a consumer under the Consumer Rights Act 2015, including that a service is provided with reasonable care and skill.

You can stop using Legacy Compass at any time and ask us to delete your information. We may suspend or end your access if you break these terms, and we will tell you why where we can.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This version is 2026-10-29.v3. If we change these terms we will update the date and version at the top.